eMeter Corporation
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Standard Support Services

Ensuring success with standard eMeter excellence in service and support

Standard Support Service provides support to all customers running EnergyIP, or any licensed eMeter product. This level of support is perfect for customers who are on a steady path towards hitting their goals.

Key Benefits:

  • Protect your eMeter investment and ensure you are consistently maximizing returns.
  • Industry-leading product support is always there to answer your questions and resolve your issues.
  • Upgrades with unparalleled innovation with technical and business oriented product improvements.
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Business Critical Support >
eMeter Standard Support Offering Details
GA Maintenance Patches and Updates Fixes and updates for your current contract
The 24/7 Urgent Care Hotline For Severity 1 & 2 production issues
Round-the-Clock eMeter Support Portal Access to open, view, update, and close cases for timely and complete issue resolution
Technical Alerts Security, release, and update alerts
Support Hours 8am-6pm Local Time (M-F)
Designated Contacts Trained, in-house support contacts
eMeter Documentation Helps you resolve issues in-house
Remote Troubleshooting Allows eMeter to quickly identify and resolve
Case Review (Annual) Review previous year’s caseload, make suggestions, and provide insight