Business Critical Support supplements eMeter Standard Support with proactive services and the fastest possible response times to keep your technical environments running optimally.
Each Business Critical Support customer creates a plan to meet their specific requirements, with eMeter providing experienced technical engineers ready to meet all your specifications and guide you towards technical optimization. Business Critical Support also offers differing levels of service for a variety of needs, including on-site and off-site products and services.
| Production Readiness | Proactive | Optimize Operations | Mission Critical | |
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| Ongoing Support Offerings: | ||||
| Monitor & Alert Service |  |
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| Support Dashboard | |
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| Dedicated Support Environment | |
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| Certification of Technical Stack | |
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| Remote Database Services | |
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| Personnel & Routing Support Offerings: | ||||
| Technical Account Manager | |
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| Dedicated Support Engineer | |
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| Enhanced SLAs | |
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| Guaranteed Call Response | |
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| Priority Case Routing | |
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| Application & Code Support Offerings: | ||||
| Application Health Check | |
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| Hot Fixes | |
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| Custom Code Management | |
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| Custom Code Support | |
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| Application Management | |
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| Project Critical Support Services: | ||||
| Standby Support | |
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| Go Live Support | |
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| Release Review | |
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| Critical Data Migration | |