“Bluebonnet has been very pleased with eMeter’s capacity to work with us on critical issues. Their ability to respond quickly and effectively has been critical to the success of our MDM and consumer web portal projects.”
eMeter Support Service Offerings
The first step on your path to Smart Energy success was choosing eMeter software.
Next, you want to make sure you maximize your investment by ensuring you receive all of the benefits that eMeter software can provide to your entire organization. You also want to ensure that you mitigate risks as you start introducing new technologies into your existing IT environment. When escalations arise, the support team’s knowledge of the customer’s environment, processes, and business needs help them to reduce the downtime and get the systems back up and running quickly.
Our standard support ensures that you have access to all product enhancements, services packs, and new releases. You also get both online and on the phone access to our support team and a yearly case review with a representative who is familiar with your system and implementation.
For customers looking for extra attention and care, Business Critical Support services is insurance that project milestones will be achieved, issues will have the highest priority, and your technical environment will be optimized while ensuring the lowest possible risks.