Energy Information to Engage your Customers

When we designed our Customer Portal, Energy Engage™, we wanted to make sure that we were presenting information in a way that would enable consumers to make better-informed decisions about their energy usage. Energy Engage educates consumers and motivates them to take action to conserve energy and change behavior to reduce peak load.

Help Customer Help Flatten Peaks

The ability to affect consumer demand enables utilities to flatten load curves, better manage supply-side generation and minimize the use of peaking power plants. This ability to affect demand rather than just respond to it creates greater operational efficiency, reduces outages, increases customer satisfaction and lowers environmental impact.

Improved Customer Satisfaction

Reduce call volumes with improved self-service. Clear presentation of cost as tied to usage, outage and restoration notifications and integrated community-generated tips enable end- users to find the information they seek online, thereby reducing the number of calls and complaints utilities receive.

Get Customers & Service Reps on the Same Page

With Energy Engage, your customers will see the same data that your customer service reps will see. Lessen frustrations and complications by ensuring that both customers and reps have access to the same information. Other customer portals use only batch data – which means that the information your customers see is outdated.

Get your Customers Involved in Load Management

Involving customers in load management and shifting has been piloted worldwide with consistently impressive peak demand reductions of up to 20%. Energy Engage is a state-of-the-art consumer engagement solution that allows utilities to provide individual customers access to relevant, up-to-date information regarding their electricity usage and costs. Energy Engage supports utility-consumer collaboration to save energy with custom-tailored programs that encourage conservation and reduce peak demand.

Energy Conservation & Increased Efficiency

Energy Engage is the only product on the market enabling consumers to track both their usage and associated costs – down to hourly intervals – online, via mobile device or email, encouraging them to learn about and engage in energy conservation. Opt-in subscriptions to email and text messages for budget alerts or notifications drive conservation. Where appropriate, consumers are encouraged to consider time-based pricing programs to reduce costs.