eMeter Corporation
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Privacy Policy

eMeter knows that you care how information about you and your energy use is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting eMeter.com, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does eMeter.com Gather?

The information we learn from customers helps us personalize and continually improve your experience using eMeter.com. Here are the types of information we gather.

  • Information You Give Us
    We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future services for you, improving our web site, and communicating with you.
  • Automatic Information
    We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses eMeter.com. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; and computer and connection information such as browser type and version, operating system, and platform.
  • E-mail Communications
    To help us provide responsive services and answer your questions we often receive a confirmation when you open e-mail from eMeter.com if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please e-mail us at marketing@emeter.com.
  • Analysis Information
    eMeter.com stores personally identifiable information including data provided by you from the analytical content on the site. This personal information is collected for internal use only so that we may improve the site for our users and to communicate directly to them. This information is used anonymously at an aggregate level to analyze user data and understand appropriate services for our users. Users may receive energy-savings information and other related mailings unless they have no interest in receiving such notifications and opt out by sending an e-mail to marketing@emeter.com.
  • Information from Other Sources
    For reasons such as improving our service, we might receive information about you from other sources and add it to our account information.

Website Statistics

Certain information, such as the Internet protocol address of your computer, may be stored on your computer through the use of “cookies” and is intended to speed access to information and services by remembering information entered on the forms on our site. A cookie is a small piece of data that can be used to store the information you submit in forms on our site. A cookie is not an executable program and cannot do anything to your machine. The data in the cookie is only available to eMeter’s website. To maintain your privacy, you can disable your browser’s ability to accept cookies, but by doing so you may not be able to access information on our site that requires registration.

Does eMeter.com Share the Information It Receives?

Information about our users is an important part of our business, and we do not provide it to others. We share user information only with controls to protect its confidentiality and as described below.

  • Agents and Subcontractors
    We may employ other companies and individuals to perform functions on our behalf. Examples include providing equipment installation and maintenance services, training you in the use of the web site, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. These other companies and individuals may have access to your information needed to perform their functions, but may not use it for other purposes.
  • Promotional Offers
    Occasionally we may send offers to selected groups of eMeter.com users. If you do not want to receive such offers, please advise us by sending us email at marketing@emeter.com.
  • Protection of eMeter.com and Others
    We release account and other information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of eMeter.com, our users, or others.
  • With Your Consent
    Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

U.S. – EU/Swiss Safe Harbor Framework

eMeter complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. eMeter has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view eMeter’s certification, please visit http://www.export.gov/safeharbor/.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What Choices Do I Have?

  • You can add or update certain information on pages such as those listed in the “Customer Service” section. When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive e-mail or other mail from us, please adjust your notify us by e-mail at marketing@emeter.com. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of eMeter.com, and it is your responsibility to review them for changes.)
  • The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.


eMeter.com does not offer services for children. We do not monitor the age of users on the website. If you are under 18, you may use eMeter.com only with involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit eMeter.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at eMeter.com, please send us a thorough description to marketing@emeter.com, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.


While browsing the Web site, you may encounter hypertext links to other third-party operated web sites. These other third-party web sites may send their own cookies to you, log your IP address, and otherwise collect data or solicit Personal Information. eMeter DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEB SITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEB SITE FOR FURTHER INFORMATION.